Contact

About an order

Message the seller directly — their WhatsApp is on your order page, and they are the only ones who can tell you where your parcel is or arrange a refund. We do not hold your money and cannot dispatch your order.

Everything else

For anything about the platform itself — a seller who has stopped responding, a listing that should not be there, a privacy request, or a security issue — hello@craftly.co.in.

Reporting a security issue

Write to security@craftly.co.in with enough detail to reproduce it. We will acknowledge within two working days. Please do not access or modify anyone else’s data while investigating — a description of the flaw is enough.

Selling on Craftly

Setting up takes about ten minutes and costs nothing during beta. Start here.